Terms and Conditions

These Terms form an agreement between you and Nostamia when you access the website, create an account, or place an order. If you do not agree, do not use the service.

You must be legally capable of entering the transaction or use the service with permission and supervision from a parent or guardian. You must provide accurate account and order information.

You may sign in using email/password or Google. You are responsible for protecting your credentials and for activity conducted through your account. Do not share accounts, impersonate others, automate abuse, or attempt to access another customer’s collection.

Notify Nostamia promptly if you suspect unauthorized use. We may require reasonable verification before changing account details or releasing order information.

Nostamia sells digital game access, subscriptions, and in-game currency top-ups. Availability, platform, edition, duration, region, and redemption requirements are shown with each listing and may depend on a publisher or platform.

You are responsible for checking device compatibility, platform account, country/region, age rating, and redemption eligibility before paying. Publisher or platform rules continue to apply after delivery.

Prices are displayed in Nepalese rupees unless stated otherwise. The server retrieves and locks the listed product price when the order is created; customers cannot substitute a different amount. Payment is routed through the selected eSewa or Khalti environment.

An authorization, pending message, or wallet debit alone does not mean Nostamia has accepted or fulfilled an order. Payment must be verified and the order marked SUCCESSFUL. Duplicate, reversed, expired, fraudulent, or unverified transactions may remain pending or be cancelled.

For a top-up, you must provide the exact Player ID or Character ID and the correct server/region. Review these details carefully. Delivery to the identifier you supplied generally completes Nostamia’s obligation, and transfers cannot ordinarily be recalled from a game publisher.

If information appears invalid or inconsistent, we may pause fulfilment and contact you. Never send a game password, wallet PIN, OTP, recovery code, or other secret through the top-up form or support channels.

Successful orders appear in My Collection with the product, purchase date, and UUID order ID. Delivery may occur through a code, subscription instruction, account top-up, or assisted support. Use the order-specific WhatsApp link or the published Instagram profile when manual fulfilment is required.

Delivery times are estimates unless expressly guaranteed. Delays can arise from payment review, publisher availability, maintenance, incorrect customer information, or third-party outages.

Contact support promptly with the order UUID if a verified order was not delivered or the delivered code was demonstrably invalid. Nostamia may verify the issue with the payment provider or supplier before replacement or refund.

Because digital codes, subscriptions, and top-ups can be consumed immediately, change-of-mind refunds are generally unavailable after a code is revealed, a subscription is activated, or value is delivered to the submitted player account. Refunds remain available where required by applicable law or where Nostamia cannot supply the purchased item.

Approved refunds normally return through the original payment method and remain subject to provider processing times. Do not initiate duplicate disputes while an active support investigation is underway.

• Do not use stolen payment methods, false identities, chargeback fraud, or unauthorized accounts.
• Do not probe, disrupt, scrape, reverse engineer, overload, or bypass security or access controls.
• Do not resell products where the listing, publisher, or law prohibits resale.
• Do not use Nostamia to violate another person’s rights, a platform’s rules, or applicable law.

Games, publishers, platforms, Google, Supabase, eSewa, Khalti, WhatsApp, and Instagram are independent services. Their availability, accounts, bans, policy changes, outages, and content are outside Nostamia’s direct control. Their terms may also apply to your use.

References to third-party trademarks identify compatibility or products and do not imply ownership or endorsement unless expressly stated.

The Nostamia brand, website design, original text, and software are protected by applicable rights. Game artwork, names, logos, and content belong to their respective owners or licensors. You receive only the product license or entitlement described in the listing.

We may maintain, update, limit, or discontinue features; reject suspicious orders; and suspend accounts used in violation of these Terms. Where practical, we will preserve access to valid order records or provide another support route.

Nostamia will provide the service with reasonable care. Except for rights that cannot lawfully be excluded, the service is provided without guarantees that every third-party platform will remain uninterrupted or that every product will remain available indefinitely.

To the extent permitted by law, Nostamia is not responsible for indirect or consequential loss, publisher account action, incompatible hardware, customer-supplied incorrect top-up details, or third-party outages. Nothing in these Terms limits liability or consumer rights where limitation is prohibited by law.

These Terms are governed by the laws of Nepal. Please first contact Nostamia with the order UUID and a clear description of the problem so we can attempt a practical resolution. If unresolved, disputes may be submitted to the competent authorities or courts of Nepal, subject to mandatory consumer rights.

We may update these Terms to reflect product, provider, security, or legal changes. The effective date will be revised, and material changes may receive additional notice. Continued use after an update means the updated Terms apply to later activity, subject to applicable law.